Emergency Crisis Resources
LIFELINE
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If you or someone you know requires immediate/emergency care, the following resources are available:
​Lifeline at (585) 275-5151.
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NATIONAL SUICIDE PREVENTION LIFELINE at 1-800-273-TALK (8255)
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ROCHESTER COMMUNITY MOBILE CRISIS TEAM (via Strong Behavioral Health)
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The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert individuals and families from the county’s psychiatric emergency departments who are not at risk of harming themselves or others. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers.
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To access mobile crisis team services directly, call (585) 529-3721.
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BEHAVIORAL HEALTH ACCESS AND CRISIS CENTER (via Rochester Regional Health)
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The Rochester Regional Health Behavioral Health Access and Crisis Center (BHACC) is available for those who need help with a mental health or substance use issue. In many situations, you or a loved one may need assistance right away, but not the full resources of the emergency department. The Center can be an alternative to a trip to the emergency department for an urgent mental health need.​
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89 Genesee Street, Rochester NY 14611 - (585) 368-3950
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OPEN ACCESS CLINIC (via Delphi Rise)
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The Delphi Rise Open Access Clinic operates 24/7 and provides Substance Use evaluations and makes a referral for the appropriate level of care which may include detoxification, inpatient, and outpatient care. Delphi will coordinate transportation to treatment facilities as needed. This program serves persons ages 12 and older.
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835 West Main Street, Rochester, NY 14611 - (585) 627-1777
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EMERGENCY DEPARTMENTS
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Rochester General Hospital Emergency Department
1425 Portland Avenue
Rochester NY, 14620
(585) 922-4000
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Strong Behavioral Health/Comprehensive Psychiatric Emergency Program
300 Crittenden Blvd
Rochester NY, 14642
(585) 275-4501
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LIVE CHAT/TEXT SERVICES:
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Local - 211 Crisis Live Chat 8am-11pm DAILY
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​National - 24/7 Crisis Text Line